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Terms and conditions of trade

Pricing, Your Right to Cancel & Returns

The prices for the products are as indicated on the website and these prices exclude any applicable sales tax and duty. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the products, you will receive a full refund.

Due to circumstances beyond our control, prices may have to be altered up or down. If for this, or any other reason a product is not acceptable, the Company must be notified in writing (including email) within 14 working days of receipt, and the product may be returned for a full refund. This does not affect your statutory rights.

Any product returned to us must be in its original condition. If it appears to have been used it will be returned to the sender and no refund will be issued.

We will not be held liable for the loss in transit of any returned item(s). We advise you to ensure the products are adequately packed and insured during any return journey. We would also advise you to use a courier if you are unable to deliver the products personally.

If the Customer requires the products to be collected, the cost of this collection will be borne by the Customer.

Defective or Unsuitable Products

There will be no refund or exchange for damage caused by accident, neglect or misuse. We reserve the right to credit the Customer with the value of lost or damaged products at our sole discretion. Our liability in respect of any defective product is limited to its replacement and its cost of return.

General

Failure by us to enforce any of these terms will not affect our rights to enforce any of these terms at any time in the future. If at any time any of these terms or part of a term are/is found to be invalid or unlawful by any court, then such term or part term shall be deemed severed from these terms and the remaining terms shall be deemed valid and subsisting. These terms are subject to change at any time without prior notice to you. We advise you to print and keep safe a copy of these terms.